Service system

The Company has set up the Technical Department and Technical Service Department, which coordinate closely with the Marketing Department to build an efficient and complete technical support and after-sales service system. Their respective responsibilities are specified as follows:

Technical Department

It delivers full technical support including drafting product and process technical transformation schemes, organizing process technical training, product design & optimization, as well as on-site technical communication and problem consultation.

Technical Service Department

It handles product application failures, delivers training on product assembly, maintenance and operation, and manages on-site warehouse storage and plan submission. For turnkey rolling production lines, experienced technical service engineers will be stationed permanently at the customer's site.

If any malfunction occurs during product operation, regardless of whether it is caused by product quality defects, our team will actively cooperate with customers to conduct joint process & technical diagnosis and formulate targeted solutions. When on-site support is required, our engineers will arrive at the site within 24 hours, excluding force majeure events. For projects with our permanent on-site service engineers, our staff will reach the site within 1 working hour during business hours.